Refund & Cancellation Policy
Section 1 - Cancellation by Baa
We reserve the right to cancel the contract between us if:
We have insufficient stock to meet your order.
We do not deliver to your area.
One or more goods you ordered was shown at an incorrect price due to human error or an error in the price received by Baa! from the supplier.
In the unlikely event that we cancel your order we will notify you by email, offer an alternative to resolve the situation and if no solution is agreed will re-credit your account the sum deducted by us as soon as possible and within 14 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
Section 2 - Cancellation Rights
Consumers purchasing goods online have the right to a 14 day cooling off period in which to cancel their order. However, certain goods are exempt from the right to cancel. These include:
1. Bespoke or personalised goods.
2. Magazines & periodicals.
If a consumer places a single online order that includes exempt and non-exempt goods, they have the right to cancel non-exempt goods, unless it is physically impossible to separate them from the exempt goods once they have been delivered.
Section 3 - The coolling off period
The cooling off period ends 14 days after the day when the consumer receives the goods. However, the following exception applies:
Where a consumer orders multiple products, or a single product that is supplied in various pieces, the cooling off period ends 14 days after the last of the products or pieces are delivered.
Section 4 - Returning goods
Returning goods to ‘Baa!’ must be done within 14 days of receipt of the goods. The parcel must contain a note with the following information:
A copy of the original order number
Your email address
Your phone number
Your delivery address
A description of damage or reason for the cancellation of the order
If you decide to cancel an order, or if you receive damaged goods, please email: firstname.lastname@example.org, or write to the return address below.
Please return all cancelled or damaged goods to:
Baa! – Returns
43 Evan Street
We cannot accept liability for returned goods which are lost or damaged during transit. Please wrap the product/s carefully to avoid any, or further damage and return to Baa! Please keep your postage receipt with tracking reference as proof of postage. We will reimburse delivery costs incurred when returning damaged merchandise and will send replacement merchandise, at no cost to you, once we have examined the damage.
Section 5 - Refunds
When a consumer cancels an order, the trader must refund any money received from the consumer, including the standard amount charged for delivery. For example, a trader offering the first-class delivery for £3 and next day delivery for £8 will only be required to reimburse £3, regardless of the delivery method selected.
If the goods are worth less as a result of the consumer handling them, the trader may deduct an amount representing the reduction in value.
Baa must issue refunds without undue delay and no later than 14 days after the day they received the returned goods or receive evidence that the consumer has sent them back, whichever is earlier. Unless the consumer has agreed otherwise, refunds must be made by the same payment method used to purchase the goods.